Free
$0
- New cases
- 1 a month
- Email and chat
- Not counted
- Phone calls
- Not included
What it costs.
You pay for how many disputes you bring, never for each message. Email and chat aren’t counted against your plan, and Plus and Pro add phone calls.
Plus
$14.99a month
- New cases
- 5 a month
- Email and chat
- Not counted
- Phone calls
- 60 talking minutes and 5 hours of hold a month
Pro
$29.99a month
- New cases
- 15 a month
- Email and chat
- Not counted
- Phone calls
- 150 talking minutes and 12 hours of hold a month
Talking minutes are time spent speaking with a person at the company. Hold is the rest of a call: waiting on hold and in phone menus.
Costs you can see coming.
Messages aren’t counted
Email and chat aren’t counted against your plan. A very long case can reach a safety limit; Resolve tells you, and you can carry on yourself.
Calls can’t run over
A call only uses the minutes you have left, so it never costs more than your plan. There are no surprise charges.
No cut of your money
Resolve doesn’t take a share of what you get back.
Need more phone time?
On Plus or Pro, add phone time without changing plans. Extra minutes don’t expire.
- 30 talking minutes, 2 hours of hold$4.99
Questions about pricing.
What counts as a case?
One dispute with one company, from the first message until it’s resolved or you close it. It counts once its first message goes; one you delete before then doesn’t. Replies, follow-ups and calls on it never count again. Free has room for up to 3 open at once, Plus 15 and Pro 45.
What are talking minutes and hold time?
Talking minutes are time spent speaking with a person at the company. Hold is the rest of a call: waiting on hold and in phone menus.
What are the safety limits?
Resolve sends at most 4 emails a day on one case and 30 chat replies in any three hours, so it never floods a company. Its work on one case has a ceiling that only a very long case reaches, and an account has one for each day and one for each month. When Resolve stops at one, the case says which and when it carries on, and you can carry on yourself.
What happens when the minutes run out?
A call wraps up before it goes past them, and no new call starts until your minutes reset with your plan or you add more. Email and chat carry on as normal.
Can a Free case make phone calls?
No. Calls come with Plus and Pro. On Free, Resolve tells you when a call is needed and what to say, so you can make it yourself.
Do unused minutes roll over?
A plan’s minutes reset each billing period. Extra minutes you buy don’t expire, and they’re only used once the month’s own minutes are gone.
Can I cancel, or get a refund?
Cancel any time, and you keep your plan until the month you’ve paid for ends. If nothing has been sent on your cases since a plan payment, you can have it back within 7 days: ask from Your plan. Refunds & cancellation has the details.
Do you charge a success fee?
No. Your plan and any extra minutes you buy are the only charges.
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