Your information stays in your corner.
Resolve keeps what you bring into a case: your account, messages, evidence, research, decisions and outcomes. It uses that record to work your case, whether by email, chat or phone.
Your minimum stays private: the company never sees it, and neither does the AI that writes your messages.
Calls are transcribed, never recorded.
Anything below your minimum comes back to you.
Delete your case or your account anytime.
Private by default
Only your signed-in account can open your cases and uploaded files. A shared win exists only if you choose to share one. It uses its own link that you can turn off, and it leaves out your name, email, order details and conversations. You choose whether to show the company.
To run the service and help when you ask, Resolve’s staff can see account and case summaries: your email address and plan, and for each case the company’s name, where it stands, what Resolve’s work on it has cost and any amount recovered. They can’t see your messages, case descriptions, files or verification details on that screen, and they don’t look at them unless you ask us to look into a case or the law requires it.
You choose the connections
The Chrome extension works in the support chat on a tab you allow. While its side panel is open, it also checks the tab you’re on for a chat, on sites you’ve let it read; that check stays on your computer, and nothing from the tab goes to Resolve until you start. If you connect Gmail, Resolve brings in replies from the companies in your cases, and related email can be added to a case and replies prepared; sending follows the approvals on that case. By itself, it checks only the conversations on your cases and new mail from those companies. When you press “Check for new email”, it also brings in up to 20 conversations from the last week so it can point out problems; they stay private to your account, and any you don’t add to a case are removed after two weeks. When a company asks for documents on a case you’ve approved, Resolve sends them the files you added to that case, and says so in the email. You can disconnect any connection in Account, under Connections.
When Resolve calls a company, it says it is an AI assistant and that the call is transcribed. The words are kept in your case. No audio is stored.
Verification details, only if you choose
After you sign up, Resolve asks once whether you’d like to save the details companies use to check it’s you: your name, email address, phone number, date of birth, billing and shipping addresses, and the last four digits of a card. It’s optional. You can change or delete them anytime in Account.
They’re stored encrypted, and used only when a company asks to verify your account on a case you’ve approved. Resolve gives only the details that company asks for, says it is your AI assistant, and never claims to be you. On a phone call, the AI voice service that runs the call also processes them. What Resolve sends is kept in that case’s history, like every message.
Resolve never asks for, keeps or shares passwords, PINs, one-time codes, answers to security questions, Social Security or other government ID numbers, or full card or bank details. When a company needs one of those, or something you haven’t saved, Resolve stops and asks you.
When you type a ZIP code into an address, Resolve looks up its city and state with Zippopotam.us, a free public postal-code service. Only the five digits are sent, from Resolve’s server, never your name or the rest of the address.
Gmail and Google’s rules
If you connect Gmail, Resolve asks Google for two permissions: to read your email (“View your email messages and settings”) and to send it (“Send email on your behalf”). It uses them only to find the companies’ replies on your cases, to bring in the conversations you ask it to check, and to send the messages your cases allow. Resolve’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
That means your Gmail data is never sold, never used for advertising, and never used to train AI models, Resolve’s or anyone else’s. It goes to the AI service below only to read a company’s reply and write yours. No person at Resolve reads it, except with your permission for a case you’ve asked us to look into, to deal with security or abuse, or when the law requires it. Disconnecting Gmail in Account, under Connections, stops Resolve reading it and asks Google to withdraw its permission.
Other services we use
Each of these receives only what its part of the work needs. Your minimum is never sent to any of them.
- xAI (Grok) reads companies’ messages and writes Resolve’s, from your case. Under xAI’s API terms, what Resolve sends isn’t used to train its models.
- OpenAI runs the voice and the transcript on a phone call. Under OpenAI’s API terms, what Resolve sends isn’t used to train its models, and is kept for up to 30 days to check for abuse.
- Brave Search receives the company’s name and the kind of problem, to find its policies and how it takes complaints. Never your name or your words.
- Resend sends Resolve’s emails (from a case’s own address, and account emails like this one) and receives companies’ replies to a case’s address.
- SignalWire carries a phone call’s audio between Resolve and the company. Resolve doesn’t record it.
- Stripe takes payments. Resolve never sees your full card number.
- Google signs you in when you choose Google, and runs Gmail if you connect it.
- Supabase stores your account, cases and files, encrypted, and Render runs the app.
Each keeps data for as long as its own terms say, for the service it gives Resolve, and none may sell it. The practice workspace only pretends to call them.
Export and delete
Account lets you download your data, including any verification details you saved, or delete your account for good after confirming it’s you. Deleting your account removes your account and case records, stops access right away, and queues your uploaded files for removal. You can also delete a single case: its messages, offers, files, email conversations, call transcripts and share links go with it.
Messages already delivered to a company, and records kept by email or payment providers, are outside Resolve’s database. Backups follow the service’s own retention schedule.
The waitlist
While Resolve is in private testing, you can leave an email address to hear when it opens to everyone. Only the address, the date you left it and the date we wrote to it are kept. It’s used for that one email, sent through the same service as account email, and for nothing else: it isn’t tied to an account, shared or sold. To be taken off the list, write to contact@agl-labs.com.
Analytics
Optional product analytics count activity; they never record the content of your messages or documents. You can turn them off in Account, with “Help improve Resolve”. Records needed to run your account, such as your plan, payments, phone minutes, costs and security, are kept. Anonymous daily cost totals stay for 30 days after an account is deleted, so spending limits keep working.
Who runs Resolve
Resolve is run by AGL Labs LLC. For privacy questions or requests, write to contact@agl-labs.com. The Terms of Service and Refunds & cancellation pages cover the rest of the agreement.