Refunds & cancellation
Cancel any time. Fair refunds.
Last updated 3 October 2026
This page is about what Resolve charges you. To get money back from a company, start a case.
The short version
- Cancel your plan at any time. You keep it until the end of the month you’ve paid for.
- If you haven’t used a plan payment, you can ask for that payment back within 7 days.
- Extra phone minutes you haven’t touched can be refunded within 7 days.
- If we charged you by mistake, you get your money back.
- There is never a success fee. We don’t take a share of what you get back.
Cancelling your plan
- Open Your plan (under Account).
- Choose Manage subscription, then cancel.
- Your plan stays until the end of the month you’ve paid for. After that, your account moves to Free and isn’t charged again.
Your cases and their history stay. Any extra minutes you bought are kept, ready for whenever you’re on a plan with calls again.
Refunds on plans
Monthly plans aren’t refunded for part of a month. But if you ask within 7 days of a plan payment, and you haven’t started a new case or used any phone minutes since that payment, we’ll refund it in full.
Refunds on extra minutes
If you haven’t used any of the minutes from a pack, you can ask for a full refund within 7 days of buying it. Once some of its minutes have been used, a pack can’t be refunded. When a pack is refunded, its minutes are removed from your account.
Charged by mistake
If you were charged twice, charged after cancelling, or charged for something you didn’t buy, we’ll refund it in full, whenever you tell us.
How to ask for a refund
Write to contact@agl-labs.com from the email address on your account, and tell us the date and amount of the charge. Refunds go back to the card or account you paid with. Banks usually take 5 to 10 business days to show them.
If you dispute a charge with your bank
Please write to us first: it’s usually quicker. While a payment is disputed, paid work on your account pauses until the dispute is settled. Your cases and their history are kept.
The Free plan
Free costs nothing, so there’s nothing to refund. It never asks for a card.
These rules sit alongside our Terms of Service, and don’t take away any refund rights you have under the law where you live.